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Pakeysoft Support Center

Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.

We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.

Order Help:

Inquiry Payment Customer Service
Registration ( Download | Installation | Registration ) After Purchase


  • 1. Is online order secure?

    A: Yes. With the service provided by SWREG or Regnow, Pakeysoft ensures you with a secure payment solution.
  • 2. How long should I wait for the keycode?

    A: Generally, the confirmation Email with a link for receipt and a link for key code will be sent to you a few minutes after your order is successfully processed. Please make sure your MTA permits the Email from the domains of our company, SWREG or RegNow. Please contact us if you did not receive the Email with keycode.
  • 3. How can I retrieve the registration code?

    A: Please inform us of the Order No., and registered Email addressed you used for the purchase by sending an Email to For more information about ordering and registration, please visit Order Help.



  • 1. What are the ways available for me to purchase the software?

    A: You can pay by credit card online or credit card by fax or by phone. You can also pay by ACH with Proforma Invoice, wire transfer, bank check or PayPal. Generally, credit card online is recommended, as the order will be processed quicker with valid credit card.
  • 2. I want to pay via credit card online, but what does Card Security Code mean?

    A: The card security code is often known as CSC or CVV2. It is the last 3-digit number printed on the back of all Visa, MasterCard and Switch cards, which shows a strip for signature and a sequence of numbers. For American Express card, the Card Security Code is the 4-digits number on the front of your card, above and either on the left or right of the account number. If you want to purchase via REGNOW, the statement for the CSC is verification number.
  • 3. What kinds of currency do you accept?

    A: Via SWREG: Nearly all kinds of currency are accepted, including US $, GBP, EUR, CAD, JPY, CHF, AFA, ALL, DZD, ARS, AUD, BSD, BBD, BMD, BRL, GRL, CLP, CNY, COP, XOF, CRC, CYP, CZK, DKK, XCD, EGP, FJD, XAU, HKD, HUF, ISK, INR, IDR, XDR, ILS, JMD, JOD, KWD, LBP, MYR, MTL, MXN. MAD, NZD, NGN, NOK, PKR, PHP, XPT, PLN, ROL, RUR, SAR, XAG, SGD, SKK, ZAR, KRW, SDD, SEK, TWD, THB, TTD, TRY, AED), VEB, VND, ZMK. You can select the currency you want when you face the first step of the purchase.
    Via REGNOW: Only US Dollar, Euro, Pound Sterling, Australian Dollar and Canadian Dollar are available when you purchase. The prices listed are USD based.
  • 4. I notice that there is an item named "Registration Backup Service" below the software, must I pay for it?

    A: This kind of service is offered by SWREG, REGNOW, and it is automatically included when you click to pay for products. It depends on your need whether to include this kind of service or not with extra payment. There is also such item named "Extended Download Service" with SWREG, REGNOW. With SWREG, you can directly click "Remove" to exclude the item. With REGNOW, you need to check the box on the "Remove" column and click "Update" button to save the change.
  • 5. I purchased your software via wire transfer, but I still have received no Email from you?

    A: It may take a longer time to purchase via wire/bank transfer than credit card. If you are not sure whether your order is processed or not, please send us an Email with your payment information.
  • 6. I just ordered the product, but received an error stating that my order can not be automatically processed at the moment and will be manually processed. What should I do?

    A: Possible cause for the error message is:
    a. Invalid information entered. This order had been declined by the fraud team as the contact details given on the order were all invalid. Please fill with valid details or re-order with the correct details.
    b. Credit card rejected. The card issuing bank has refused authorization for the payment. Please contact the bank & clear the payment. The bank will also be able to advise the reason for the decline statement.
    c. The order is not processed because the card type is unknown. Please send us an Email with the order number and the registered Email address if you are not sure with the cause. We will find out the cause for the problem and inform you about the situation as soon as possible.



  • Download
  • 1. I have purchased the software but there is no Email from you?

    A: Please ensure your Email server, MTA, allows Emails from us, SWREG or REGNOW. If you don't have Email blocked, please send us your order number with registered Email address.
  • 2. I bought this, but now it is telling me that the download link is corrupted or invalid. How do I get this running?

    A: Please wait for a while to download the software again from the link we offered, ensuring the URL is correctly linked, i.e. there is no space with the download link. If you still can't download the file, please inform us with your order number with registered Email address.
  • 3. I've received the Email, but I can't find the registration version anywhere?

    A: Please notice the statement in the Email saying "KEYCODE(S) or Registration Code".
  • 4. I can't find the registration code. The key code is blank in the previous Email. Can you send me the key code?

    A: You can tell us your order ID and the program you purchase by email, and we'll resend the key code to you.
  • Installation
  • 1. I get an error stating "The setup files are corrupted. Pleas obtain a new copy of the program." when I try to install the full version.

    A: This might be caused by incomplete download of the full version or we are uploading the update version of the program.
  • 2. When I am installing the retail version, a message pops up asking me if I want to install the program to the same folder.

    A: Please click to install to the same folder, so that you won't have two folders for the program on your computer, even if you don't manually uninstall the previous version.
  • Registration
  • 1. I just purchased the software, but when I enter the code, it keeps saying "Invalid registration code". Please make sure the following points:

    A: (1). There is no space in the beginning or at the end of the code; otherwise the code is recognized as an invalid code.
    (2). The current version installed is the full version.
    you still can't register the software, please inform us with your Order No. and your registered Email address for the purchase via
  • 2. I lost my registration code to unlock the program.

    A: You can contact us with your Order No. and your registered Email address for the purchase via You will retrieve it after the information is confirmed by our support.
  • 3. I checked my credit card and found that I was charged more than the price advertised.

    A: The extra charge depends on the payment method you chose and the VAT/tax you should pay for the purchase. When you clicked to purchase the software, you would face a table with product name and quantity and so on. Under the name of the software, there is an item for "Registration Backup service" or "Extended Download Service" offered by SWREG, REGNOW after you confirm the quantity of the software. You must have included the service when you purchased the software.
  • 4. I want to change the registered Email address.

    A: If you want to change your registered Email address, please send an Email to with your reason to change the Email address, the Order No. and registered Email address, and the Email address you want to change to, plus mailing address or phone No. or other information you keep for the purchase.


Customer Service

  • 1. When will I receive my product and registration information?

    A: The registration information delivery depends on the payment option you choose. Normally, if you pay by credit card / debit card, wire transfer during the online order process, or placed a purchase order through our sale service SWREG or Regnow, you will receive the registration key information via a confirmation Email within 24 hours of a business day.
  • 2. What exactly will I receive if I purchase the Pakeysoft?

    A: Typically, you will receive a registration key in an e-mail or a download link for the product you ordered. And if you choose "+ CD", you'll receive a CD disk with the sofware and keycode in it.
  • 3. What advantages shall I always get as Pakeysoft registered customers?

    A: Fully enjoy all functions and features without any limitations. License code sent automatically within minutes after your purchase. Free technical support service via e-mail. Free update; discount price for supper improvement.


After Purchase

  • 1. What's your upgrade policy?

    A: We provide two-year free upgrade for the same version or product, from the day you purchased.
  • 2. Can I continue to use the program after I change my computers hardware?

    A: If you change your computer's hardware after you have already entered the registration key, you can continue to use it.
  • 3. What should I do if I lost my product?

    A: You can contact us with your Order No. and your registered Email address for the purchase via You will retrieve it after the information is confirmed by our support.
  • 4. What is your refund policy?

    A: All products can be evaluated through trial versions. Please try the trial version before purchase and make sure that our products are compatible with your system and satisfy your requirements. Please feel free to contact us if you have any problems in using our products.
    Note: We don't accept your refund demand due to the following reasons:
    1. You requested refund for technical reasons, but never asked for any assistance from our support team with any detailed explanation of the problem.
    2. You failed to receive the download link for the product, and didn't try to contact us.
    3. You changed your mind after placing an order.
    4. You recovered your lost password by yourself or others before using our products, even though you already purchased it.
    5. You resolved the problem by other methods instead of asking help from us when the software didn't work for you.
    If you are not satisfied with our products due to the following reasons, we'll refund your money in 30 days after purchase.
    1. You ordered a wrong product, and then purchased the right product from us. We can refund you for the wrong product.
    2. Our products didn't work for you, and our technical support team failed to provide effective solutions for you within 30 days.
    By placing an order for our products, indicate that you have read this Refund Policy and fully accept the terms of this refund policy. Please email us if you have any questions on our refund policy.


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